We value your business and want you to be delighted with your order from New Mexico Catalog. We make every effort to fulfill your order in an accurate and timely manner.
To ensure your satisfaction, we carefully monitor and control every aspect of your order to the best of our ability. This includes order processing, product quality and freshness, packaging, shipping and customer service.
If you are not satisfied with your order, for any reason, please email us or call us immediately and speak to a customer service representative. If the problem is with mishandling on our end or inaccurate fulfilling of your order we will gladly replace that portion of your order which was not correct. If we determine a refund is in order, we will issue it within 30 days with a company check or credit card.
Perishable items and special orders are not returnable.
We are not responsible for unforeseen delays created by carriers, delays caused by weather, damage resulting from delayed opening of perishable packages or improper handling after the package is received.
We reserve the right to conduct an investigation into claims that are potentially fraudulent. Please do not discard any packaging until you have contacted us.
USING INFORMATION ABOUT YOU
We use your contact information for internal purposes only such as confirming and tracking your order, subscription, or registration; analyzing preferences, trends, and statistics; informing you of our new products, services, and offers; and providing you with other information from and about New Mexico Catalog.
We process your contact information only in ways compatible with the purposes for which it was collected or authorized by you. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable with regard to its intended use.
We will not share any of your personal information with a third party without your prior consent.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our shopping cart uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information.
Remember to log off your shopping cart and close your browser window when you have finished your order. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.